Customer Services

From general enquiries & customer feedback to bus timetables and lost property, we are your first port of call for assistance.

Our Customer Service Kiosk is located behind the escalators between Pascoes and Walker and Hall. We aim to make sure your visit to NorthWest is as enjoyable as possible. From general enquiries & customer feedback to bus timetables and lost property, we are your first port of call for assistance.

Gift Cards

The perfect gift idea for those ‘hard to buy for’ loved ones and a range of options available to suit any budget. Our gift cards start from $10 and are valid for 12 months. Find Out More.

Collection point

Should you become separated from your child, please contact the Customer Service Kiosk for assistance.

Mobility Service

For the mobility challenged we provide a range of equipment for a small fee, including powered scooters, manual wheelchairs and pushchairs. We recommend you book in advance by calling 0508 NORTHWEST (0508 667 849). One form of photo identification is required.

Bathrooms & Parent Changing Rooms

For mothers and caregivers we’ve designed a large, colourful Parents Room with everything you need to care for young babies and toddlers. Facilities include feeding cubicles and a modern play area. Our Bathrooms and Parents Rooms are located:
  • Between 2 Degrees and Lots a Goodies.
  • Between Hallensteins and Pandora.