Duty Manager Vacancy

NorthWest Shopping Centre is looking for a highly motivated individual who has excellent customer service skills, and a strong work ethic to oversee the Centre’s late night and weekend operations.

We are currently recruiting a Duty Manager to cover the following hours:

Saturdays 8.45am – 6.15pm
Additional days where required.

General tasks include:

  • Ensuring the Centre is presented to a high standard for our customers
  • Efficient and timely responses and resolution of customer enquires
  • Escalation point for our Customer Service team
  • Completion of the Duty Manager shift report
  • Other tasks as requested by the Centre Management Team
  • Liaising with retailers and customers

Skills and Experience:

We are looking for someone with great communication skills, as well as the ability to work in a team environment with our customer services and security teams.

Previous experience in a customer service environment is preferred but not essential along with:

  • Excellent verbal and written communication skills
  • Excellent time management and prioritising skills

If you believe you possess the character and attributes to be successful and you are interested in the role please apply to:  [email protected]